Responsible for delivery of effective security and loss prevention services to EBSC and clients. These associates are the first line contact for initiating emergency and loss prevention functions to EBSC in order to provide a safe work environment for associates and to reduce loss for the company. This is accomplished through receipt and subsequent dissemination to appropriate parties as dictated by client directives, operating procedures, code enforcement agencies, or by the judgment of the loss prevention administrator handling the situation. Additionally LPA staff members will assist in design and application of systems aiding in the processing of this information as well as the procedures and practices for implementation. The LPA is the technical expert in the services provided by EBSC Loss Prevention During “off” business hours for EBSC and its clients when the LPA is most senior loss prevention associate on duty. Must present high degree of professional demeanor and character to be able to interact and communicate with all levels of associates within the organization and service providers to these corporations.
Provide leadership, knowledge and guidance to managers, supervisors and associates engaged in order fulfillment. This will ensure accuracy of orders filled, inventory, and a producte team of associates, resulting in a high level of customer satisfaction. Being a member of the Operations Team will include daily tactical decisions that impact customer service and costs.
This position is responsible for providing specialized support for the Industrial Engineering team by summarizing, keying, recording, reviewing, auditing, and reporting daily/weekly productivity and for computing weekly associate production bonuses and forwarding information to Payroll as part of the weekly payroll process. Daily and weekly production and productivity performance reporting is essential for proper Operations management. Weekly incentive processing must be completed in adherence with weekly payroll deadlines.
The Customer Service Representative is responsible for resolving customer complaints, inquiries, or requests using analytical ability and judgment in evaluating customer accounts in order to resolve all issues to the satisfaction of the customer. The Customer Service Representative may also perform sales or support functions when necessary to meet the objectives of the call center.
The Merchandise Processor/Sewer in the Value Added Services (VAS) Department is responsible for the manual support of handling merchandise throughout the Value Added Services process. This may include recording, marking, cutting, serging, sewing, pressing, and folding/bagging.
Crane Operator is an entry-level position. All training for this position is done on the job, and no prior equipment licenses are necessary. As a crane operator, you may be trained on an indoor Crane or Forklift. You may also be required, at times, to help out in other departments as needed.
Inspect garments for defects in sewing, knitting, labels, faulty seaming, misaligned trim or missing trim, slub, mispicks, runs, holes, stains and variations in color of fabric. These inspections are to assure that product being shipped to Eddie Bauer stores meet quality requirements set through commercially accepable standards. Measurement of garments at designated POM's to ensure garment is within the allowable tolerance.
The Merchandise Processor is an entry-level position that is responsible for the manual support of handling merchandise. As a Merchandise Processor you may perform one or more of the following functions including: pack/ship, pick, receiving, returns, special services, backstock, or quality assurance.